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Salesforce Inbox

Salesforce Inbox

Overview

What is Salesforce Inbox?

Salesforce Inbox is a set of apps that add "relationship intelligence" to the Salesforce Sales Cloud. SalesforceIQ Inbox connects customer data from the Sales Cloud to users' email inboxes, surfacing contextual information that can be used to write relevant messages.…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Essentials

$25

Cloud
per month per user

Professional

$75

Cloud
per month per user

Enterprise

$150

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.salesforce.com/products/sal…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $25 per month per user
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Product Details

What is Salesforce Inbox?

Salesforce Inbox is a set of apps that add "relationship intelligence" to the Salesforce Sales Cloud. SalesforceIQ Inbox connects customer data from the Sales Cloud to users' email inboxes, surfacing contextual information that can be used to write relevant messages. It also allows users to create leads, contacts, and opportunities and log emails to Salesforce from within their inbox. It is a sales email and intelligence tool that includes email tracking, automated reminders to follow up on emails, and email reply shortcuts.

Salesforce Inbox Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(20)

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Long Dai | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We just Salesforce Inbox to attach to our email client and it helps streamline tracking and scheduling of meetings with our clients. Our salesteam use it every day.
  • The ability to link contacts and attach emails to records without having to open Salesforce has saved us countless hours and make it contact touchpoints far more clear in Salesforce
  • The scheduling tool is amazing as we can send suggested times to the client without the hassle of a back and forth.
  • Being able to search contact records, see if there is a live opportunity before sending the email.
  • We now reduce the amount of back and forth emails with Salesforce inbox.
  • More customization in the mobile app without code.
  • Creating templates on the fly.
  • Calendar can be synced with Gsuite or Outlook calendar not just single Salesforce calendar.
When sending emails Salesforce Inbox provides valuable insights before sending. We usually send emails to clients and before Salesforce Inbox we would need to check in Salesforce to get details regarding the contact we are sending to. With the Salesforce Inbox there is no need to look in Salesforce as it is connected directly to Gmail or Outlook.
  • Positive. We close deals faster and don't need to have a long thread of back and forth emails
  • We have far valuable insights into if the client opened the email and how many times they've opened their emails
  • We can schedule sends so it appears at the top of the customers inbox.
January 26, 2018

Better email practices

Nikkii Kashub | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
SalesforceIQ makes my day to day email management 10x faster. Currently, it is an optional choice for part of our company if they wish to use it. I believe it is a personal preference depending on how one does their job. In my line, I tend to write similar sentences throughout the day. It is so great to write ";time" and "Thank you for taking the time to update me. My door is open as more questions come up," will automatically populate on the screen.
  • Fast email templates
  • Alerts you when someone has read your email
  • Ability to quickly schedule emails to go out at a specific time
  • I wish it worked better from my mobile phone. I don't want to download an app. I want to be able to use the mail utility on my iphone and have access to all of my templates.
I love sending out template emails that I can customize sentence by sentence. I can type, ";demo ;time ;when" and "Here's the demo link you requested: www.xxxxxdemosignup.com Thanks for reaching out to me! Let me know if you have any questions. When would be a good time for me to call you back?" will appear on the screen.
  • Time is money! This makes it much faster for me to contact more prospects.
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